![]() It also provides your customers to contact you via Facebook Page, Facebook Shop, and Messenger. Shopify Inbox is a free live chat app for Shopify that provides building communication with customers anytime from an online store or social media. Provides pre-made templates that include customer data.Provides omnichannel communication from email, live chat, phone, and social media.You can see the message history of a customer across different channels.Moreover, you can send specific messages to your customers on different pages of your Shopify store with Gorgias. Also, Gorgias has a Shopify chatbot feature that answers customers' questions such as 'Where is my order?' in a personalized way and saves your Shopify support team's time. So you can follow the shopping behavior of your customers very easily. Gorgias provides your Shopify store data of order tracking numbers, last order details, loyalty points, etc. With Gorgias, you can bring all customer tickets from Facebook, Instagram, Emails, live chat, SMS, and calls together and solve them on one platform. Gorgias is a Shopify customer support app that provides customer service, helpdesk, and live chat. Take a look! 1.Gorgias ‑ Live Chat & Helpdesk We listed the best Shopify live chat apps below to help you with that. The next step is finding the best Shopify live chat app for the satisfaction of both you and your customers. It seems like you think that your Shopify store needs a live chat app to catch the trend and provide your customers with the best service. What Is the Best Live Chat App for Shopify? Take a look at the next section to read their descriptions and main features. We choose the two best ones for you: Shopify Inbox and tawk.to. There are some free live chat apps that you can find and download from Shopify App Store. Does Shopify Offer Free Live Chat For Stores? That means your Shopify support team can have more time to handle significant issues thanks to chatbots. Live agents can't achieve that, and even if they do, it is an unnecessary workload for them. If clients have a more complex problem, they can leave their email to the Shopify chatbot, and your support team can turn them back later.Ĭhatbots can be in contact with hundreds of buyers at the same time and answer their simple questions. If customers have a simple question, your Shopify chatbot can answer it without waiting for the live support, and shoppers can continue to purchase. Shopify chatbots have many benefits for your store. Chatbot services are commonly used on Shopify stores to answer general and non-complex questions. It is a part of live chat support, and it generally moves in when live agents are not available. The chatbot is a software program that simulates human conversations and sends proper answers to people automatically. You can solve the clients' problem at the moment, recommend other products or offer them a discount via live chat and increase your sales! What is Chatbot and Why is it Important on eCommerce? Also, live chat is a great way to increase your Shopify conversion rate and build a stronger relationship with the customers. Live chat provides customers this better and faster communication, and as proof, the customer satisfaction of live chat support is more than 90%. That is also what they are looking for in Shopify stores: quick customer service via texting. People can reach anyone on the other side of the world in seconds with online chat services. Technology makes the communication process very easy. ![]() It has become a crucial part of today's eCommerce world with the benefits it brought. ![]() With the rapid growth in the eCommerce world, store owners started to look for an easy way to communicate with their customers, and live chat came to the field to meet this need. Live chat is a software program where you communicate with online customers on your Shopify store in real-time. What is Live Chat and Why is it Important on eCommerce? Then you will find a listing of best Shopify live chat apps. In this article, you will read the significance of having live chat support. There is a way to learn the sources of the problems, solve them and make customers complete these kinds of unfinished purchases at the moment: Live chat. ![]() What a waste and what an inefficient way to learn about your customers' problems, right? She answers and tells you there was a problem with the checkout point, so she bought the shoes from another online store. You are calling to ask her about the purchase of the shoes which she didn't complete two days ago. Ring ring ring! Your customer's phone is ringing. ![]()
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